Ricoh launches AV Managed Services to give customers control of meeting room and workplace experience

Ricoh today announced the launch of its AV Managed Services to give customers better control of their meeting room and workplace experience. Part of an integrated service delivery model and infrastructure, Ricoh’s AV Managed Services have been designed to help customers make best use of space, improve the employee experience and achieve cost savings. The provision also helps businesses to realise low touch working practices needed in the post-pandemic business world.

Services relating to AV remote control, monitoring and troubleshooting have been created to keep workplaces running. The three packages from Ricoh – ranging from purely reactive response to remote monitoring all the way to the most comprehensive option of proactive monitoring, control and support – allow for smarter use of energy consumption, room booking functionality and device management. They are each quick to deploy and underpinned by Ricoh’s extensive network of service engineers.

With a team of experts based at Ricoh’s AV Network Operations Centre in Warsaw, customers are supported with dedicated skills, tools and best practice in remote management. The facility forms a centre of excellence and single point of contact to ease customer burden and provide a dependable resource. The support provided also includes an easy to use request tool with correspondence handled personally by staff based at the centre.

David Mills, CEO, Ricoh Europe, says: “The current conditions are tough for businesses, regardless of size and industry. Crucially, our track record of delivering as-a-service solutions and ability to offer global coverage means that customers receive leading managed services technology and support regardless of the challenges ahead.”

Ricoh is leveraging market leading monitoring and control platform Utelogy to support customers in overcoming challenges brought about by the need for actionable intelligence. The platform supports Ricoh’s commitment to providing best in class user experience by proactively managing and monitoring the connected workplace.

Jonathan Mangnall, Managing Director EMEA, Utelogy, comments: “We are delighted to collaborate with such a reliable, renown and innovative technology partner with an unrivalled reputation for delivering outstanding managed services. Ricoh shares our obsession for delivering great customer outcomes and innovative solutions, which is why this is the perfect partnership. We look forward to a long and rewarding future of providing customers with the best meeting experiences augmented by world class robust support.”

Edward Hamilton, VP & General Manager, Communication Services, Ricoh Europe, adds: “This exciting development builds on our existing Managed Services for our Print, IT Services and Application Services. Our AV Managed Services customers are supported by a team of experts able to advise on the best way to optimise work environments. As a new centrally coordinated and managed service, we provide customers with a single point of contact for their AV deployment, procurement and technology needs now and into the future.”

For more information on Ricoh’s workplace technology capabilities click here.

SCROLL POSTS

A Few Kind Words...

Catherine Watling – Visual Data
Visual Data - Catherine Watling

The Bubble team have been fantastic and the quality of the work is always exceptional – even at short notice. Our work with Bubble has produced some of the best coverage we have ever had!

Mark Forth – CVP
CVP - Mark Forth

Working with Bubble has been integral to a rapid improvement in the delivery of our PR and communication strategy. The entire Bubble team are always friendly and professional as well as knowledgeable and well-connected. A real joy to work with!

Nik Forman – Masstech
Masstech - Nik Forman

Bubble are a great bunch to have on your team. The whole staff combine high degrees of professionalism and diligence with an impressive depth of industry knowledge and reach, all delivered with huge fun and energy.

Tom Rockhill – disguise
disguise - Tom Rockhill

Since working with Bubble, we have been able to target key industries and sectors in a much more strategic way, which has been instrumental the growth of our business. Bubble is an invaluable part of our team and is really helping us to drive our business presence forward both through PR and at trade shows.

Charlotte Wheeler – The Media Production and Technology Show
The Media Production and Technology Show - Charlotte Wheeler

Bubble Agency has worked with The Media Production Show for the last few years to provide exhibitor PR to clients and show PR to the wider industry press. We have always been impressed with their professionalism, the ability to tun around requests quickly and run our PR Lounge to a high standard during the show.

Robert Lisman – Primestream
Primestream - Robert Lisman

Bubble Agency is made up of hardworking, passionate and caring professionals. They have great knowledge of the PR world, true specialists in the broadcast and video industry and they always have great ideas to increase our exposure.

Bob Boster – Clear-Com
Clear-Com - Bob Boster

One thing that really sets them apart is the depth of their relationships with the editors and the community that serves our space.

Brian Clark – NEP UK
NEP UK - Brian Clark

They're a nice, easy, straightforward, honest company to deal with.

Jon Finegold – Signiant
Signiant - Jon Finegold

As Signiant’s core market is M&E, Bubble has proven to be the perfect agency for us. They understand our market and are well-connected with the key influencers, publications and events in the industry. Day-to-day they are always on top of every detail and are a joy to work with. They are, after all, Bubbles.

Kimberley Zajicek – PHABRIX
PHABRIX - Kimberley Zajicek

The Bubbles are highly knowledgeable, reliable and have become an integral part of our team. Their winning combination of industry passion and communications expertise has generated a significant increase in our media presence, both in print and online.